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Compliance Line
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Our Compliance Line receives information about violations of rules
Acting in conformity with the rules has high priority and is a matter of course for us. In order to continue to meet this standard, it is important to learn about potential misconduct and initiate corresponding measures. The Eppendorf Compliance Line can help and, as a whistleblower system, it is the core of an effective compliance management system. The Eppendorf Compliance Line provides employees, customers, service providers, suppliers and other stakeholders the possibility of providing information about unethical, illegal and irresponsible conduct.
Potential violations of rules can be discovered early as a result of reports so that the occurrence of threatening harm can be prevented in the ideal situation. The Compliance Team investigates every report and handles the results in a transparent yet at all times confidential manner, taking into account the requirements in data protection law.
Potential violations of rules can be discovered early as a result of reports so that the occurrence of threatening harm can be prevented in the ideal situation. The Compliance Team investigates every report and handles the results in a transparent yet at all times confidential manner, taking into account the requirements in data protection law.
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What can be reported?
We generally welcome every report about potential violations of rules and laws. The Eppendorf Compliance Line can be used, for example, to report violations in the following areas:
- corruption, bribery
- violation of competition law and antitrust law
- infringement of intellectual property rights (patents, utility patents, designs, trademarks) and copyrights
- violations of provisions for protection of the environment, social standards and human rights, workplace safety provisions and provisions for the protection of health
- discrimination, harassment, mobbing, unethical conduct
- violation of data protection law and guidelines on information security
- violation of other applicable laws and provisions as a result of which Eppendorf becomes subject to penalties, fines or potential recourse.
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Can I also submit a report about a compliance violation anonymously?
Anonymous submission of a report is possible. In this event, we recommend that you set up a postbox in our system. This serves the purpose of contacting you if there are any further questions. You also always have the option to add additional information.
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Type and extent of the report content
Reports can be transmitted in the local language or in one of the languages available on the online reporting channel.
To be able to reasonably handle and investigate reports, it is important that the report is as specific as possible.
It is helpful if you consider the following five questions when submitting the report:
To be able to reasonably handle and investigate reports, it is important that the report is as specific as possible.
It is helpful if you consider the following five questions when submitting the report:
- Who?
- What?
- When?
- How?
- Where?
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What is the system not supposed to be used for?
Please understand that only violations or misconduct which are relevant for compliance can be handled through the Compliance Line. The system is not supposed to be used for complaints, e.g. in the case of products or for support questions and cannot be misused to denounce others.
Concerns or feedback relating to product quality should be addressed exclusively through our Complaint Management .
Concerns or feedback relating to product quality should be addressed exclusively through our Complaint Management .
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Confidentiality, data protection and protection of the whistleblowers
All information and documents provided to us are, of course, treated as confidential. The relevant rules under data protection law are complied with.
The people entrusted by us with handling the reports are independent in how they handle them, without bias and are not bound by directives. They especially have an obligation to maintain confidentiality.
The identity of the whistleblower is not disclosed to third parties without consent unless there is a legal obligation to do so. Effective protection against all disadvantages or retribution of the whistleblowers is also assured.
Our compliance guideline for issuing and handling reports of violations of rules regulates the process and the corresponding responsibilities. It has the purpose of assuring a fair and always transparent approach.
The people entrusted by us with handling the reports are independent in how they handle them, without bias and are not bound by directives. They especially have an obligation to maintain confidentiality.
The identity of the whistleblower is not disclosed to third parties without consent unless there is a legal obligation to do so. Effective protection against all disadvantages or retribution of the whistleblowers is also assured.
Our compliance guideline for issuing and handling reports of violations of rules regulates the process and the corresponding responsibilities. It has the purpose of assuring a fair and always transparent approach.
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Eppendorf Compliance Line
Eppendorf uses the system based BKMS®System (BKMS®Incident Reporting) of Business Keeper GmbH as the so-called Compliance Line. The system is available throughout the year and at all times of the day in various languages and can be reached at the following link: https://www.bkms-system.com/eppendorf .
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Contact Information Compliance Office
Specific reports about violations in connection with the business of the Eppendorf Group can be submitted through the following reporting channels:
Contact Compliance Office
PERSONAL/CONFIDENTIAL
Eppendorf Group SE & Co. KG
Legal, IP & Compliance
Compliance Office
Heegbarg 20
22391 Hamburg, Germany
compliance@eppendorf.de
Contact Compliance Office
PERSONAL/CONFIDENTIAL
Eppendorf Group SE & Co. KG
Legal, IP & Compliance
Compliance Office
Heegbarg 20
22391 Hamburg, Germany
compliance@eppendorf.de
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Incident Reporting Product Film
Questions and Answers About the Whistleblowing System
Why is it beneficial to submit a report?
A whistleblower system can be helpful to learn about unethical, illegal and unresponsible conduct. By introducing the whistleblower system, we are also fulfilling the duties resulting in light of the European "Whistleblower Directive".*
*DIRECTIVE (EU) 2019/1937 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL of October 23, 2019 on the protection of persons who report breaches of Union law.
*DIRECTIVE (EU) 2019/1937 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL of October 23, 2019 on the protection of persons who report breaches of Union law.
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What happens with my report?
The Compliance Office takes your report, conducts an initial examination in accordance with the requirements of the internal Compliance Guideline and initiates an investigation in the case that there is ground to believe a violation has occurred. If the investigation has confirmed an accusation, a decision must be made about which measures will follow. Knowledge regarding prevention will also be used.
Following the investigation, a written report is prepared which is being transmitted to the managing directors of your company in the case of serious violations.
Following the investigation, a written report is prepared which is being transmitted to the managing directors of your company in the case of serious violations.
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Will my data be treated with confidentiality?
Your data are treated as confidential and protected in accordance with the applicable European and national provisions on data protection, especially the EU General Data Protection Regulation ("GDPR") and the German Data Protection Act [Bundesdatenschutzgesetz].
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Which personal data are processed?
The use of the whistleblower system is voluntary. Depending on the information transmitted to us by the whistleblower, we collect information in the following data categories in the whistleblower system to the extent you submit a report:
Data collected in the course of clarifying information will be stored or deleted in accordance with the relevant data protection regulations. Measures are then taken to ensure that inaccurate or incomplete data are deleted or corrected. In principle, the data is to be deleted when it is no longer required for the stated purposes.
- your name, if you have disclosed your identity
- your business contact data, if you have provided this data to us
- the fact that you have used the whistleblower system for a report
- information about the employment relationship if you provide this information
- if applicable, the names of persons as well as other personal data of individuals who are named in the report (communication content in the free text field)
Data collected in the course of clarifying information will be stored or deleted in accordance with the relevant data protection regulations. Measures are then taken to ensure that inaccurate or incomplete data are deleted or corrected. In principle, the data is to be deleted when it is no longer required for the stated purposes.
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Who can I contact if I have additional questions or concerns about submitting a report?
The Compliance Office can answer all questions.
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